How to Get Support
Coaching Genie offers different options to make sure you get the support you need.
We are happy to assist you in any way we can!
Below you will find the different options that are available to you.
Knowledge Base
We have articles with step-by-step instructions, as well as FAQs.
Submit a Ticket
If you have a question or issue, feel free to submit a ticket.
Support hours are Monday through Friday, 10 am to 5 pm Eastern Time. Our standard response time is one business day.
Tuesday Training Webinars
Please join the Coaching Genie team on the first and third Tuesday of each month at 11 am Pacific / 2 pm Eastern to learn how to make the most out of the Coaching Genie platform and to get your questions answered! Each training is focused on a different topic, plus live Q&A!
Email and text reminders are sent so you don’t miss them.